Reference

Take a Break or Step Away Completely

playnomic gives you direct tools to limit or stop your access — no waiting on a rep, no runaround. Whether you need a short cooling-off period or a longer account closure, the steps are in your account settings and our support team can walk…

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playnomic Take a Break or Step Away Completely
playnomic How Account Exclusion Works at playnomic

How Account Exclusion Works at playnomic

When you choose to stop playing, playnomic gives you a structured path rather than a dead end. You can request a short time-out — temporarily blocking access to your account — or submit a formal exclusion request that closes your account for a set period you choose. During an active exclusion, your account cannot be used for wagers, withdrawals are processed for

any remaining balance after identity verification, and marketing messages are switched off. To start, head to the Account section on mobile or desktop, select Responsible Play, and follow the on-screen steps. Our live chat team is available to confirm receipt and answer questions about timing and any balance on file.

GET ACCOUNT HELP

Support Paths During Your Exclusion Process

If you run into any friction while setting up an exclusion or cooling-off period, these three channels connect you directly to the team that handles account access requests.

Live Chat Reach our account team directly through the chat icon in the bottom corner. Exclusion requests submitted here are flagged for same-session processing — no callback needed.
Email Support Send your exclusion request or closure confirmation to our support address found in the Help section. Include your account email so we can match your record without delay.
Account Settings Path The fastest route is Account — Responsible Play — Exclusion Options on mobile. The flow is three screens and confirms your choice before anything is applied to your account.
HOW WE HANDLE IT

What playnomic Does Once Exclusion Is Active

An exclusion request is not just a preference flag — it triggers a specific set of account actions on our side. Here is what happens after you confirm.

Marketing Stopped Immediately

Once your exclusion is confirmed, all promotional messages — email, push notification, in-app — are switched off. We do not send re-engagement prompts during an active exclusion period.

Balance Returned via Original Method

Any balance remaining in your account wallet is returned through your original funding method — PayPal, Venmo, or Play+ — after identity verification clears. No balance is forfeited.

Account Locked, Not Deleted

Your account record is preserved but access is blocked. This means your history is intact if you later contact us at the end of an agreed exclusion window with proper identity confirmation.

State-Specific Rules Apply

Exclusion terms vary by state law in eligible US jurisdictions. Where state programs such as a voluntary exclusion registry exist, we can point you to the relevant authority alongside your playnomic account action.

Exclusion Terms You Should Know

These are the terms that come up most when you are setting up an account pause or closure. Plain-language definitions, no jargon.

What is a cooling-off period?

A short, temporary block on your account — typically days or weeks — during which you cannot log in or place wagers. The account reopens automatically when the period ends.

What does account exclusion mean?

A longer-term decision to block access to your account for a set duration you choose. Unlike a cooling-off period, it usually requires a formal request to reverse and may involve a waiting period.

What is a voluntary exclusion registry?

A state-run program where you place your own name on a list that licensed operators in that state are required to honor. It operates separately from, but alongside, any action you take on your playnomic account.

What happens to my account wallet during exclusion?

Your wallet balance is held and returned to your original payment method — PayPal, Venmo, or Play+ — after identity verification. No funds are removed without your confirmation.

What is identity verification in this context?

KYC — Know Your Customer — is the step where we confirm you are the account holder before releasing a balance. You submit ID documents; our team reviews and processes the return.

Can I reverse an exclusion early?

That depends on the exclusion length you set and applicable state rules. Short cooling-off periods may expire naturally; longer exclusions often require a formal review before access is restored.

Common Questions About Account Exclusion

These are the questions we hear most often from people going through the exclusion process at playnomic. Each answer reflects how our account tools actually work.

Open the playnomic app or mobile browser, go to Account, tap Responsible Play, then select your exclusion type. The flow confirms your choice on the final screen before anything is applied.

No. Once your exclusion is confirmed by our team, all marketing — email, push notifications, and in-app messages — is switched off. You will not receive re-engagement offers during the active period.

We return any balance to the payment method you used most recently — PayPal, Venmo, or Play+. Identity verification is required first, and our support team will confirm the timeline with you directly.

Where you are in an eligible state that runs a voluntary exclusion registry, our team can point you to that program. Your playnomic account action and the state registry are handled as separate but parallel steps.

Our account checks flag known details associated with excluded accounts. If you are in an active exclusion, a new account opened with matching identity information will be flagged and closed on review.

Reach us through live chat — the icon is in the bottom corner on mobile — or email us via the address in the Help section. Exclusion requests are prioritized by our account team, not general support.
Reference

Self-Exclusion Guide

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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